Strategic Intent
Intent Leads to Desires
Anchor & Hope Facilities Ltd strives to deliver sustainable value and be admired by those whose lives we touch. We deliver on this promise by offering programmes and initiatives grouped around five strategic themes: customer, financial, operational excellence, innovation, and our people.
Our mission is to make our customers' lives easier by providing world-class facility management services. We support our mission by applying internationally recognized business relationship collaboration models and customized management techniques. We seek to invest in relationship management at all levels to ensure we fully understand what drives our customers and that we have the people and supply chain to deliver.
A & H facilities strive to deliver sustainable value to our customers, employees and supplier partners while maintaining financial security. We strive to grow our business profitably by providing outstanding customer value and maximizing the positive aspects of our dealings with society and the environment. Our values, including integrity, transparency and mutual respect, align with company values and guide us in the way we conduct our business.
Safety comes first! Everyone is empowered to say "stop" if they see an unsafe practice. We encourage a safety culture that records and recognises both positive and negative safety events to facilitate learning.
A&H Facilities will continue developing and improving our operating practices across all of our service lines. We will embrace new technologies, train our people and refine our procedures to ensure we continuously strive to offer "more for less" while also considering the value-added services to increase customer productivity.
We focus on continuous improvement and always seeks to add value and take productivity to a higher level. We have developed and continue to develop information management platforms and applications that give users a sense of control; they inform and provide the basis for action. They also provide how we can optimize the planning of routine tasks or unplanned events to maximize the uptime of facilities, systems or critical assets.
Our customers' businesses and their productivity sits at the heart of our business. Anchor & Hope Facilities Ltd aims to provide facilities that encourage employees to be engaged, productive, and happy in the workplace.
A & H Facilities Ltd cares about our people's wellbeing, safety, and the recognition and reward they feel while working. We develop our people, assess their performance, tailor their
development plans, and deliver their training. We promote the view that authority should be delegated to ensure we can deliver an agile response. We believe this also has the positive
benefit of enriching the roles of those who work for us.